They've decided that they most need me to help answer the 2-1-1 phones to help cover the surge, and to help provide some respite for the people that have been on these phones pretty much since Monday... and they did a great job training me in, so I felt very prepared to start taking calls here. So far most of the calls have been from people looking for help with food, financial assistance to help cover some of their tremendous losses, shelter for those whose homes aren't safe enought to inhabit, and where to go to register themselves as flood victims to recieve assistance through FEMA. I've also gotten a few from people who either a) want to volunteer with the clean-up effort or b) want to donate to help out the victims. It's always great to see the outpouring of generosity that people have towards their neighbors.
Tracy (my cohort) has been charged with helping to keep all the ever-changing information up-to-date, along with Alicia, the resident resource updater. Personally, I think they have the harder job, having to keep on top of all that information. Us call center specialists just have to give the information that they collect to the people. They're doing amazing work... Everyone here is. Good job, ladies!!
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